Check for simple typing errors and make sure your browser is not automatically inserting an outdated password.
If you have forgotten the password, use the supported password-recovery process instead of repeatedly guessing.
Kimnet can rate-limit repeated failed login attempts as a security measure. If you have made many unsuccessful attempts, stop retrying continuously.
Do not create a second customer account simply because you cannot access the original one, especially when services, domains or invoices are already attached to the existing account.
Never send your current password to support.
If normal recovery does not solve the problem, contact Kimnet using the official support channel and provide the registered email address and enough non-secret account information for the team to locate the account safely.
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