Choose the option to create a new ticket. Select the most relevant category and priority offered by the support form.
Use a specific subject that summarizes the problem, such as a domain not resolving or an invoice payment not updating.
Describe what you expected to happen and what happened instead.
Where applicable, associate the ticket with the affected hosting service. This helps support identify the correct account without relying only on text in the message.
Include the exact error message, affected domain, approximate time the issue started and any recent change that may be relevant.
Attach a supported screenshot or document only when it helps explain the issue. Do not upload passwords or unnecessary confidential data.
After submission, continue the conversation inside the same ticket so that replies, attachments and investigation history remain together.
Was this article helpful?