Transactional notifications can relate to events such as payments, provisioning, renewals, lifecycle actions or support activity.
The Customer Communication Centre can also deliver messages to eligible customer segments. These messages are available in the Messages area of your account when in-app delivery is used.
Email can be used as an additional delivery channel for supported communications, but your customer portal remains an important place to review account-specific information.
Keep the email address on your Kimnet profile current so that email notifications can reach you.
A message or notification does not replace the underlying service or billing record. For example, when a renewal reminder is received, open the actual service or invoice to verify the current status and amount.
If an email appears suspicious, do not rely on the email link. Open the Kimnet customer portal directly and confirm whether the corresponding information exists there.
Was this article helpful?