When a domain uses the nameservers assigned to a hosting environment, DNS records in that environment can direct website and email traffic to the appropriate services.
Changing nameservers is a significant domain-level action. An incorrect change can make a website or email stop resolving even though both the domain and hosting accounts remain active.
Before changing nameservers, know which DNS provider should control the domain and confirm the exact nameserver values required.
After a nameserver change, DNS information can remain cached at different locations for a period of time. This is commonly described as DNS propagation.
During propagation, different users or networks can temporarily receive different DNS answers.
Do not repeatedly switch nameservers while troubleshooting a recent change. Confirm the intended configuration and allow reasonable time for caches to update.
Kimnet-managed domains can provide a management-request workflow where supported. If you are uncertain which nameservers to use, contact support with the domain and the service you want it connected to.
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