Frequently Asked Questions
Quick answers to common questions about Kimnet hosting, domains, billing and support.
Can I Host More Than One Website on One Kimnet Hosting Account?
Understand Kimnet's one-primary-website hosting model and the difference between websites, subdomains and aliases.
Does Kimnet Web Hosting Include cPanel?
Find out how cPanel fits into your Kimnet hosting service.
Is SSL Included with Kimnet Hosting?
Learn how SSL relates to your hosting service and HTTPS website access.
How Long Does Hosting Activation Take?
Understand what happens between verified payment and activation of your Kimnet hosting service.
Can I Upgrade My Hosting Package Later?
Learn how to move to a larger Kimnet hosting package when your website needs more resources.
Can I Downgrade My Hosting Package?
Understand why hosting downgrades are handled differently from upgrades.
Do Hosting and Domain Renew at the Same Time?
Understand why your hosting service and domain can have different renewal dates and invoices.
Can I Buy a Domain Without Buying Hosting?
Learn why domain registration and web hosting are treated as separate services.
Can I Transfer an Existing Domain to Kimnet?
Find out how an existing eligible domain can enter the Kimnet domain-transfer workflow.
Can I Use a Domain Registered Somewhere Else with Kimnet Hosting?
Connect an externally registered domain to an active Kimnet hosting service.
What Payment Methods Does Kimnet Support?
Understand the payment options available through the Kimnet billing platform.
Can I Pay Using My Kimnet Wallet?
Learn when wallet funds can be applied to an invoice.
What Happens If My Hosting Payment Is Late?
Understand the overdue lifecycle for eligible managed hosting services.
Will My Website Be Deleted Immediately If Hosting Is Suspended?
Understand the difference between suspension and permanent termination.
Does Kimnet Provide Email Hosting?
Learn how domain email accounts are provided within eligible Kimnet hosting packages.
Does Kimnet Provide Website Backups?
Understand the difference between hosting backup capability, optional backup services and your own backup responsibility.
Can Kimnet Build or Manage My Website Too?
Understand the difference between Kimnet Web Hosting and Kimnet Media's wider digital services.
How Do I Get Help If I Have a Problem?
Use the Help Centre first and open a support ticket when account-specific assistance is required.